Cancellations by customers.
By having strict cancellation conditions we are able to give our guides the best security and contractual arrangements, which means we are able to have the most experienced and best guides for your safety and enjoyment in outdoor activities. Happy guides make happy customers.
If people cancel all or part of their booking with less than 8 weeks notice, irrespective of when booking was made with us, we cannot offer a refund. This is because we may have already made employment arrangements with staff or turned away other potential clients. We do, at our discretion, offer vouchers for future activities to people who have to cancel, this is accessed on a case-by-case basis.
It is possible to take out insurance against last minute cancellation for reasons such as illness and so on; check travel insurance providers for that.
Cancellation by Full On Adventure.
It is very unlikely we will need to cancel your activity booking and if we do not offer an alternative in substitution, then we will issue a full refund.
We reserve the right to change your activity type for reasons such as, but not limited to, unsuitable weather. An example of this would be changing Canyoning to WW Rafting if the river levels are too high for safety in the Canyon; or changing from WW Rafting to WW River Tubing if the river levels are too low too for safety or to enjoyably raft. If we do change your activity, we will aim to ensure the substitution is of a similar level or excitement and fun. It is the experience we have to make those substitution calls that has keep us at the top of our industry for safety for more than 10 years. We reserve the right to change your activity or venue for any reason and without giving notice and if people do then not wish to take part in the alternative activity or at the alternative venue offered, no refund will be given.
Late arrival of clients: if you arrive more than 15 minutes late for your activity we reserve the right to not take you and not offer a refund, as you may otherwise effect other customers we have or our staffs working hours / arrangements.
Full On Adventure may use your email address to send you information about our courses in the future but will never share those details with any third parties. Any mailing from FOA will have an opt out unsubscribe link on it so you can leave at anytime you wish. Payment details are not kept and all our card processing payment gateways are PCI compliant.
For group bookings the main contact is responsible for communicating these conditions to all members of their group.
All participants must agree
To read and accept our risk declaration information prior to participanting in activities on the day or your activity. We can email those to you in advance if requested, you will automatically be emailed a copy once you accept them.
Payment may be made by all major credit and debit cards over the phone, online on our website, bank transfer to our account 09-01-28 03844875 ensuring you note your transfer with your name or even by mailing us one of those old fashioned paper things, a cheque, payable to Full On Adventure Ltd and enclosed with your booking form; sent to our office address: Full On Adventure Ltd, Adhara, Carrbridge, Inverness-shire, PH23 3AX.